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Terms and Conditions

 

These Terms tell You information about Us and the legal terms and conditions on which We provide the Booked Activities, whether You make a Booking by email, telephone, via Our website (www.lopc.co.uk ), or in person at Our Centre.

 

These Terms will apply to any Contract between You and Us in respect of the Booked Activities. Please read these terms carefully and make sure that You understand them, before making a Booking. Please note that before making a Booking You will be asked to agree to these Terms. If You refuse to accept these Terms, You will not be able to make a Booking. Advice about Your legal rights is available from Your local Citizens' Advice Bureau or Trading Standards office.

 

We amend these Terms from time to time. Every time You wish to make a Booking please check these Terms, available at www.lopc.co.uk/about/boring-stuff/terms-conditions/ to ensure You understand the terms which will apply at that time. These Terms came into effect on 23rd September 2016 and have not since been updated.

These Terms, and any Contract between us, are only in the English language. When We use the words "writing" or "written" in these Terms, this will include email unless We say otherwise.

 

A Information about Us

We are Leicester Outdoor Pursuits Centre (company registration number 3389636 and charity number: 1074671) and Our primary address is at Loughborough Road, Leicester, LE4 5PN. We operate the website www.lopc.co.uk Our phone number is 0116 2681426 and email address is info@lopc.co.uk

 

B Contacting Us

If You wish to contact Us, including because You have any complaints, You can contact Us by telephoning Us at 0116 268 1426 or by e-mailing Us at bookings@lopc.co.uk Please see clause 13 for Our complaints procedure.

 

C Definitions

A summary of the meanings of all words with capital letters used in these Terms can be found here: www.lopc.co.uk/about/boring-stuff/terms-and-conditions/definitions/

 

 

  1. Making Your Booking

 

1.1. By making a Booking You confirm that:

 

  1. You are aged 18 years or over;
  2. You are authorised to make the Booking by and on the behalf of each member of Your Group, and where the Booking is made on behalf of an Organisation, that Organisation; and
  3. You are able to accept these Terms on Your own behalf and on behalf of each member of Your Group.

 

1.2. You should ensure all Participants meet the Pre-requisites for the Activity you have booked which are outlined on Our website. If You are unsure whether You and Your Group meet any or all of the Pre-requisites, You should contact the Centre to discuss it with an Authorised Person. In some circumstances We may allow a person to take part in an Activity who does not meet any or all of the Pre-requisites, however, this must be confirmed by Us in advance in writing and is entirely at Our discretion.

 

1.3. If a Participant is unable to participate on an Activity Day or any instalment of a Course as a result of an insufficient level of fitness or because You do not meet the Pre-requisites, We are entitled to refuse the Participant's participation on the Booked Activity. If You are unsure whether a Participant is likely to meet the required level of fitness for a Course or other Activity, You may wish to contact the Centre to discuss it with an Authorised Person.

 

 

  1. How the Contract in respect of Your Booking is formed between You and Us

 

2.1. These Terms together with the Booking Confirmation and the Consent Form completed by You or each member of Your Group together with any terms contained in any other document which We expressly identify as being legally binding, shall constitute the contract between You and Us in respect of the Booked Activity (Contract). These Terms and all other documents constituting the Contract set out the terms and conditions on which You have made the Booking and shall apply to the Booking and Your and Your Group’s participation in the Booked Activity.

 

2.2. We may update these Terms periodically. Please look at the top of this page to see when these Terms were last updated and which Terms were changed. Every time You make a Booking with Us, the Terms in force at the time of Your order will apply to the Contract between You and Us.

 

2.3. A legally binding agreement will only come into existence between You and Us when We issue the Booking Confirmation by post or email. From that point onwards, these Terms and the Contract will become binding on You. A copy of these Terms will be attached to Your Booking Confirmation.

 

2.4. You must read these Terms carefully, and check that the details on the Booking Confirmation are complete and accurate. If You think that there is a mistake please contact Us within 7 days from the date of the Booking Confirmation to discuss. We will confirm any changes to the Contract in writing to avoid any confusion between You and Us and the Contract will then be deemed amended accordingly.

 

2.5. You accept these Terms and enter into the Contract on Your behalf and on behalf of Your Group and You are responsible for all liabilities and obligations for the Group set out in the Contract.

 

2.6. If any of these Terms conflict with any other document We send You, these Terms will take priority unless explicitly stated otherwise by Us.

 

 

  1. Price and Payment

 

3.1. You will be charged the prices as set out in Our price list (which is available at www.lopc.co.uk/about/activities/ ) in force at the time You make Your Booking.

 

3.2. If Our costs associated with the Booked Activity and/or Our operations or the cost of services (such as contract catering) increases, We may increase the price payable by You for the Booking. If We do increase the price payable by You in accordance with this clause, You are entitled to cancel the Booking and You will receive a full refund provided You notify Us of Your intention to cancel within 7 days of Us issuing the revised Booking Confirmation.

 

3.3. Subject to clauses 3.5 and 3.6, You can make a payment by cash, bank transfer, and any credit or debit card (with the exception of American Express) with no extra charge. You can also make a payment by American Express but You will be charged a 10% surcharge to reflect Our costs of processing the same.

 

3.4. If You are Booking on behalf of an Organisation, then upon request, We may at Our discretion agree not to send Our Booking Invoice to You until You have submitted a purchase order to Us subject to the remainder of this clause 3.4. Where We agree not to invoice You until You submit a purchase order to Us, such purchase order must be provided to Us within 7 days of the date on which We issue the Booking Confirmation, in default of which We shall be entitled to submit Our Booking Invoice to You, and You shall be liable to pay the same in accordance with these Terms. No terms and conditions set out on the purchase order shall form part of the Contract and such terms shall not have any effect.

 

3.5. For Standard Bookings made more than 7 days in advance of Your Activity Day You must pay as follows:

  1. Full payment paid at least 7 days in advance of that Activity Day; or
  2. 50% deposit paid 15 or more days in advance of that Activity Day.

 

3.6. If You choose option 3.5(b) You must pay the deposit and/or balance by the dates stated on the Booking Invoice. If the balance is due to be paid on the Activity Day You must pay it before the start of the first Activity to be carried out during an Activity Day.

 

3.7. We do not normally send out reminders and You are responsible for making payment by the dates shown on the Booking Invoice. If a reminder is sent due to non-payment, You agree that We can charge You £10 for each reminder to cover Our administration costs.

 

3.8. If, following requests for payment, We have not received an outstanding payment for the Booking, We reserve the right to pass the debt to a suitable debt recovery organisation who will arrange for the recovery of the debt. There will be a minimum additional charge of £50 added to each unpaid invoice to reflect Our administrative costs and in addition You will be responsible for any additional costs We incur (including in instructing a debt recovery agent and any court fees) together with statutory daily interest as imposed by the Court.

 

3.9. For Short Notice Bookings made within 7 days of Your Activity Day full payment will be required at the time of making that Short Notice Booking.

 

  1. Changes or Cancellation by You

 

4.1. If You need to alter, amend or add to any aspect of Your Activity Day Our staff will try (within reason) to assist You. Where We are able to accommodate Your Change, the following will apply:

  1. Changes may be made without an administration fee if You notify Us at least 30 days prior to the Activity Day;
  2. We are entitled to charge an administration fee of £30 if You notify Us of the Change less than 30 days prior to the Activity Day to reflect Our costs of administering the Change;
  3. if the Change increases the cost of Your Booked Activity You will be invoiced for the additional amount which You must pay by the date stipulated on the revised Booking Invoice;
  4. if the Change results in a decrease in the cost of Your Booked Activity You may be entitled to a refund of the difference, at Our discretion, only if You notified Us of the Change at least 30 days prior to the Activity Day.

 

4.2. For avoidance of doubt, if You or a member of Your Group decides not to take part in a Booked Activity on the Activity Day, for whatever reason, You will not be entitled to a refund.

 

4.3. If You need to cancel Your Booked Activity You must notify Us as early as possible. In respect of a Standard Booking, You will be liable to pay (or if already paid We will be entitled to keep):

  1. 100% of the cost of Your Booked Activity if We receive Your notice of cancellation in the 30 days prior to Your Activity Day; or
  2. 50% of the cost of Your Booked Activity if We receive Your notice of cancellation 31 or more days prior to Your Activity Day.

 

4.4. For avoidance of doubt, clause 4.3 only applies to Standard Bookings. You will not receive any refund if You cancel a Short Notice Booking. Short Notice Bookings cannot be postponed.

 

 

  1. Changes or Cancellation by Us

 

5.1. Whilst We try not to make any Changes, We reserve the right to make minor Changes, or Changes required by law, to the facilities, the Activities, and/or Your Activity Day (in whole or part) both before and after You receive the Booking Confirmation. We will notify You in advance where possible.

 

5.2. In exceptional circumstances We may need to Change or cancel Your Activity Day in whole or part due to an Event Outside of Our Control.

 

5.3. If We have to make a significant Change or cancel all or part of Your Activity Day under clause 5.2 You are entitled to:

  1. receive a full refund of the Activities or activity Day affected; or
  2. make an alternative Booking. If the alternative Booking is more expensive, We will ask You to pay the difference. If the alternative is less expensive, We will refund the difference.
  3. If the Event Outside Our Control affects only a particular Activity Day, We may at Our discretion permit You to nominate an alternative running of the instalment of the Booking which would have been held on that Activity Day provided there are spaces available.

 

5.4. We do not accept liability or pay compensation (except as set out in clause 5.3 above) for an Event Outside of Our Control.

 

 

  1. Medical Conditions or Disabilities

 

6.1. You must inform Us in writing if a Participant has a medical condition or disability which could reasonably affect his or her involvement in a Booked Activity and/or which will reasonably require special provision or adaptation, at the time You make the Booking and the Participant (or You if a Group Consent Form is used) must inform Us of the condition or disability on the Consent Form. If it arises later, You and the Participant must inform Us at the time You or the Participant becomes aware of it. Where reasonably practical, We will make reasonable adjustments to enable that Participant to participate in the Booked Activity in full, or (where not reasonably practical for the Participant to participate in full) to a lesser extent. In some circumstances it may not be reasonable or practical for adjustments to be made to the Booked Activity to allow that person to participate in the Booked Activity in whole or part.

 

6.2. In the event that any medical condition or disability is not disclosed at the time of Booking in accordance with clause 6.1, but such a medical condition or disability comes to Our attention at any time after We send the Booking Confirmation to You (including if You or the Participant subsequently submit a Consent Form or provide an update to a Consent Form which identifies such a condition or disability), We reserve the right to prevent or restrict the person concerned from participating in the Booked Activity (in whole or part) and You will not be entitled to any refund.

 

6.3. Each Participant must declare all medical conditions and disabilities on the applicable Consent Form. Our staff will make any reasonable adjustments to enable people with a medical condition or disability to participate in the Booked Activity, the amount of notice we are given of this may impact the adjustments we are able to make.

 

6.4. Our staff will not be able to administer any medication unless in an emergency or if We have received written consent from the Participant or, where the Participant is a Young Person, from his or her parent or legal guardian.

 

6.5. Please note that, subject to clause 6.6(a) should any Young Person require medication while at any Site the Group Leader must take responsibility for this.

 

6.6. In particular, please note:

  1. Participants who suffer from asthma must keep their inhalers with them at all times for all Booked Activities.
  2. Participants who may require medication in an emergency such as, but not limited to, epi-pens, insulin, aspirin, GTN, must carry it with them at all times unless specifically stated otherwise in writing;
  3. Participants taking part in the City Skylines Aerial Adventure who take medication for heart problems or have a history of heart problems must declare it on the Consent Form and orally to the Instructor before using the ropes course.
  4. The decision to participate in an Activity belongs to the Participant or their parent or legal guardian. We can provide you with guidance relating to the Activity and, in extreme cases, reserve the right to restrict your involvement if We have concerns that the Activity may put you at unnecessary risk due to your current condition.
  5. We reserve the right to impose or include any other restrictions or obligations relating to a medical condition which will be set out on Our website at www.lopc.co.uk/about/activities/ as updated from time to time which must be complied with by You and all Participants for the duration of the Booking;
  6. We reserve the right to impose weight restrictions on all or any Activities as set out on Our website www.lopc.co.uk/about/activities/ as updated from time to time. We reserve the right to weigh Participants on arrival and refuse his or her participation in the Booked Activity if We consider that he or she is in excess of the weight limit specified for the Booked Activity.

 

 

  1. Consent Forms for all Participants and Responsibility for Young Persons

 

7.1. A Participant will not be permitted to take part in the Booked Activity unless he/she:

  1. has completed, signed and returned to Us an Individual Consent Form; or
  2. is covered by a Group Consent Form which has been completed, signed and returned to Us.

 

7.2. It is at Our discretion whether to agree that a Group Consent Form can be used in respect of Your Group instead of an Individual Consent Form for each Participant.

 

7.3. Consent Forms for Young Persons must be signed by the Participant’s parent or legal guardian;

 

7.4. Please note that, in accordance with clause 2.1, each Consent Form forms part of the Contract relating to the Booking. You acknowledge that upon You signing a Group Consent Form it is incorporated into the Contract and is binding upon You and Your Organisation and You and Your Organisation agree to assume to any Participant any responsibility or liability that We do not accept under the Contract.

 

7.5. In the case of Organisations being schools or youth groups, a Group Consent Form may be used in which case it must be signed by a person with authority to bind the Organisation, who must consent in place of the parents or legal guardians. It is the responsibility of the Organisation to acquire parental consent in order for such persons to take part in the Booked Activities.

 

7.6. The following conditions apply in respect of a Group which includes Young Persons:

  1. the Group Leader must remain on Site with the Group for the duration of the visit and, if reasonably required by Us, take part in the Booked Activity;
  2. if a Young Person refuses to accept or follow the Instructor's instructions, he/she automatically fully becomes the responsibility of the Group Leader and the accompanying adults.

 

 

  1. Data Protection

8.1. We will use the personal information You give to Us:

  1. to provide the Booked Activity;
  2. to process Your payment for the Booked Activity;
  3. to inform You or the relevant Participant about similar products or services that We provide, but You or the relevant Participant may stop receiving these at any time by contacting Us; and
  4. as otherwise set out in Our privacy policy which is updated from time to time, a copy of which is available on Our website at www.lopc.co.uk/about/boring-stuff/privacy-policy/

 

8.2. Where You give personal information to Us which relates to a member of the Group, You must ensure that You obtain consent from the relevant member of the Group for Us to use such personal information in accordance with clause 8.1.

 

8.3. The Consent Forms will be securely stored and destroyed when no longer required in line with the Data Protection Act 1998.

 

 

  1. Site Rules and Behaviour

9.1. You are responsible for Your own actions and the actions of all Participants in Your Group and the effect that these may have on others. You must abide by, and will ensure that Your Group is made aware of and abides by, the Site Rules and that reasonable care is taken of Our accommodation, facilities and equipment.

 

9.2. The Site Rules include:

  1. Each Participant must listen to and follow the instructions of each Instructor and Our staff.
  2. We reserve the right to recover the cost of repair or replacement value (which ever is the lesser) from You if Our property is damaged by You or any member(s) of Your Group.
  3. We do not accept responsibility for any personal property which includes (but is not limited to), electronic devices, vehicles, money, clothing, jewellery and watches. Personal property remains the Participant’s responsibility at all times, and valuable items should not be taken on Site.
  4. We have a non-smoking policy on any Site. Adults may smoke only in any designated smoking area We may designate and they must be out of view of Our other non-smoking customers. Young Persons are not permitted to smoke anywhere on the Site.
  5. Consumption of alcohol on Site is only allowed with Our consent and in places We specify and in any event, persons who have consumed alcohol will not be permitted to take part in any Booked Activity. Young People must not consume alcohol on the Site. Illegal substances are not permitted on the Site. Persons who have consumed illegal substances will not be permitted to take part in any Booked Activity.

 

9.3. The Site Rules may be updated by Us from time to time. We will inform You of any significant changes to the Site Rules prior to the first Booked Activity (which You and Your Group must comply with.

 

9.4. If We think (in Our absolute discretion) a Participant is:

  1. causing danger or distress to other customers, Our staff, or anyone else;
  2. wilfully causing damage to Our property;
  3. failing to comply in full with any instruction given by an Instructor or a member of Our staff;
  4. not complying with the Site Rules; or
  5. under the influence of alcohol or any other drug (whether illegal or legal),

that Participant or Your Group as a whole may be prevented by Us from participating (or participating further) in the Booked Activity (in whole or part) and may be required by Us to leave the Site immediately. In such circumstances We will not be liable for reimbursing the cost of the Booked Activity (in whole or part) or contributing to any expenses You may incur in making alternative arrangements.

 

 

  1. Accidents and Our Liability

 

10.1. You acknowledge and accept on behalf of You and each member of Your Group that adventurous activities by nature carry an element of risk of injury or death. All Participants acknowledge and accept that risk when taking part in a Booked Activity. It is Your responsibility to ensure that all members of Your Group understand and accept the risks involved and that, in the case of each Young Person, parental permission has been obtained. By agreeing to these Terms and entering into the Contract You confirm for Yourself and on behalf of Your Organisation that such parental consent has been obtained.

 

10.2. If We fail to comply with Our obligations under these Terms, then We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Terms or Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time We entered into the Contract.

 

10.3. For the avoidance of doubt, We accept responsibility should You or a member of Your Group suffer death, or personal injury to the extent that it is caused by Our negligence or the negligence of Our employees, agents, suppliers or sub-contractors (provided they are working as specifically instructed by Us).

 

10.4. We do not accept liability for death, or personal injury to the extent that it was due to:

  1. the act(s) and/or omission(s) of the Participant(s) affected;
  2. the Participant(s) affected or any other Participant failing to follow the Site Rules or the person or member of Your Group failing to comply with any provision of the Contract (including, but not limited to, clause 6 of these Terms);
  3. the Participant(s) affected or any other Participant failing to follow the instructions of an Instructor or Our staff; or
  4. the person affected failing to inform Us of a pre-existing medical condition.

10.5. Should an accident occur an accident report form will be completed and will need signing by the person affected. If necessary, the accident will be investigated further in order to assist in preventing any further accidents. In respect of a Young Person, the Group Leader will be required to give consent to the Young Person receiving any medical treatment.

 

10.6. For avoidance of doubt, We do not provide insurance for personal accident, loss or damage to personal property or for cancellation. Each Participant is required to provide his or her own insurance for these events.

 

10.7. Vehicles brought to the Site (including, but not limited to Our car parking facilities) remain the responsibility of the vehicle owner and/or driver at all times. We do not accept liability for any damage caused to vehicles whilst at the Site except where damage was caused as a result of Our negligence or the negligence of Our employees, agents, suppliers or sub-contractors (provided they are working as specifically instructed by Us).

 

 

  1. Lost Property

 

11.1. Valuables, medication and small items will be kept for a maximum of 4 weeks and if not claimed will be disposed of.

 

11.2. Due to the volume of clothing that gets left on the Sites, all items of clothing are disposed of after a maximum of 2 weeks.

 

11.3. For avoidance of doubt We do not accept any responsibility for any personal item including valuables deposited in the office for safe keeping. Lockers are available on request.

 

 

  1. Other important terms

 

12.1. We may transfer Our rights and obligations under the Contract to another organisation, and We will always notify You in writing if this happens. We will only transfer Our rights and obligations under the Contract in circumstances where Your rights under the Contract are not prejudiced. In any other circumstances, We will obtain Your consent prior to such assignment.

 

12.2. This Contract is between You and Us. No other person shall have any rights to enforce its terms.

 

12.3. Each clause of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

12.4. If We fail to insist that You perform any of Your obligations under the Contract, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any other default by You.

 

12.5. These Terms are governed by English law. This means that a Contract between You and Us and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.

 

 

  1. Feedback

 

We ask all Groups to complete a feedback form about their Booked Activity. This can be completed anonymously. If there is any reason to complain about Your Booked Activity please inform Our office at the Centre, who will endeavour to help You. You can also submit a complaint in writing and either hand it in at reception or send it to Us, marked "FAO Management" as soon as reasonably practicable after the Booked Activity. Failure to follow this procedure may prevent a full investigation of the points that You raise. We therefore reserve the right to refuse to accept liability for any complaint or claim that is not reported in accordance with this procedure unless the complaint or claim involved death, personal injury or serious illness requiring hospital treatment.

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